Desktop Support · Help Desk · Network Jr. Administrator

Certifications:

Microsoft MCP certification August 2005
CompTIA Network + Certification  January 2005
CompTIA A+ Certification - Hardware and Software  May 2004 

Education:

Directions Training Center, Oak Brook, IL   Fall 2004 - Present
Currently working towards MCSE certification

Joliet Junior College, Joliet, IL  2000-2004
Course work towards Networking Specialist's Certification
 

Environments:

Operating Systems: Microsoft Windows XP Pro; Windows 2000 Server; Windows 2K Pro; Windows 98 SE
Office Suites: Microsoft Office XP; Microsoft Office 2000; Microsoft Office 97;
Corel Word Perfect 8

Applications:
Front Page 2002; Macromedia Dream Weaver; Adobe Photo Shop; Microsoft Publisher; Microsoft Outlook; Eudora Light

Networking:  TCP/IP/Ethernet LAN environment

Languages:  Some BASIC; Some HTML

Employment Experience

Insight Services/Smart Source
Bloomington IL
Deployment Engineer
Windows XP Project R08809 State Farm Insurance Co.
July 2003 - December 2003
Was responsible for the installation of 400+ Windows XP desktop and laptop computers at the corporate headquarters of State Farm Insurance Co. Duties included de-installation of Windows NT machines and peripherals; careful inventory and return to stock of same; installation of new XP machines and peripherals as well as inventory; installation of software packages and enhancements; troubleshooting of both hardware and software. The position required excellent troubleshooting and time management skills as well as a well-developed sense of attention to detail. The position also required high degrees of flexibility and teamwork.
 

Web Site Administrator/Builder
Moore-Addison Co. Addison IL 2000 - Present
DuPage Symphony Orchestra 2001 - 2004
Administering and updating as Web site for the Moore-Addison Co. Was also responsible for the DuPage Symphony Web site from 2001 until the fall of 2004.

PS Enterprises
Romeoville IL
PC Technician
March 2003 - Present
Responsible for building and maintaining both single PC systems and networks.

Moore-Addison Co.
Addison IL
IT Specialist
December 2000 - September 2002
Was responsible for maintaining and upgrading the company peer-to-peer Windows 98 network. Planned and assisted in the replacement of same with a Windows 2000 client-server network and was responsible for administering same. Additionally, upgraded and maintained the company web site. In addition, assisted staff members with PC-related questions and recommended software and training solutions in order to increase office efficiency.

Joliet Junior College
Joliet IL
Computer Lab Assistant
April 2000 - September 2002
Was responsible for the operation of an academic computer laboratory at Joliet Junior College during this period. Duties included assisting students and patrons with PC and printer related questions, maintaining records regarding PC and printer usage, daily maintenance of the lab and facilities; upkeep on mice, keyboards and assorted peripherals. Also was responsible for reporting any PC or printer problems to supervisors and college IT help desk for resolution.